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Your Partner in IT Management. Your Platform for Growth.

Welcome to Atera, the IT industry's premier all-in-one platform, founded by and for IT professionals. We are dedicated to fostering a genuine partnership that empowers MSPs and IT departments to achieve operational clarity, pursue their ambitions, and build a prosperous future with a trusted technology partner by their side.

  • All-in-One IT Hub: From powerful RMM and PSA to an integrated helpdesk, intuitive patch management, and seamless remote access, we offer everything you need under one roof.
  • Dedicated to IT Professionals: As a cornerstone of the IT management scene, we reinvest in our community through a transparent pricing model, user-driven feature development, and an unwavering focus on our partners' success.
  • Empowering Your Operations: We provide the resources and support your IT team needs to thrive, combining the power of AI-driven automation and network discovery with a dedicated support team that understands the IT landscape.
  • More Than a Platform: At Atera, you are a vital part of our community. We go beyond simple software to build the operational framework that underpins your long-term success.
  • Unmatched Technical Insight: Our deep roots in IT management enable us to deliver solutions crafted to meet the specific challenges and opportunities of the technicians, engineers, and IT leaders we serve.
Start Your Free Trial Today

Atera: Your Operational Ally for Every Step of IT Management

Welcome to Atera, where we provide a unified IT management experience for our community. Our mission is to equip IT professionals and service providers with the tools and support needed to streamline their operations and gain a distinct competitive advantage. Through our secure, AI-powered platform and knowledgeable support team, Atera gives you the power to manage your environment with precision, prepare for tomorrow, and establish a business built on efficiency and confidence.

  • Comprehensive RMM & PSA Platform: Explore a complete portfolio of IT management tools, including proactive monitoring, automated patching, helpdesk and ticketing, billing and invoicing, and advanced reporting services from a single, reliable partner.
  • Exceptional Service & Transparent Value: As a community-driven company, we deliver real value through a disruptive per-technician pricing model, cutting-edge AI features, and a fee structure that is both fair and easy to understand.
  • A Customer-Centric Philosophy: Leverage powerful AI technology, deep technical expertise, and friendly, personalized service engineered to help you make smarter operational choices and accomplish your goals sooner.
  • Rooted in the IT Community: At Atera, you're not just a license number—you're a partner. Our focus is on empowering the next generation of IT leaders, not just selling them software.
  • A Forward-Thinking Approach to IT: We are passionately committed to developing the technology our community deserves, guided by our vision of an AI-powered future and an unyielding dedication to our partners.
Discover the Atera Difference

Why Make Atera Your IT Management Home

Atera is not just another software vendor; we are your partner for the journey ahead. Our community-oriented model ensures that our primary goal is to deliver meaningful, tangible benefits directly to you. We provide a full spectrum of IT services, from helping a technician resolve their first ticket to enabling a growing MSP to manage thousands of endpoints, with your ultimate success as our guiding principle.

  • Seamless Cloud and Mobile Management: Manage all your endpoints, tickets, billing, and reporting needs through our secure, integrated cloud platform or by using our full-featured mobile app.
  • A Partner-Focused Commitment: Experience dedicated support from a professional team that lives in your world and is personally invested in your success.
  • Quick & Effortless Onboarding: Switching to Atera is a simple and straightforward process, giving you immediate access to a superior IT management experience.

Our Unwavering Promise to You

Think of our platform as your personal IT headquarters. Engineered for simplicity, security, and peak performance, our technology and our team members empower you to maintain absolute control over your environment, no matter where you are or what time it is.

  • Complete Command of Your IT Environment: Oversee all your devices, resolve tickets instantly with AI-powered tools, automate patching schedules, and create custom alerts through your secure Atera portal.
  • Intelligent IT Instruments: Utilize our AI-driven script generation, analyze network health with our discovery tools, and keep a close watch on your operational progress with our robust reporting features.
  • Convenient & Immediate Access: Log in from any browser or our mobile app to begin optimizing your personal or business IT management with Atera today.

How We Make IT Management Effortless

Created for IT professionals by IT professionals, the Atera experience is designed to make managing your daily operations simple, secure, and uniquely powerful.

  1. Start Your Trial: Begin your journey by easily signing up for a free trial online to get instant access to our entire platform.
  2. Deploy Your First Agent: Easily deploy our lightweight agent to your endpoints via a script or installer to begin monitoring and management.
  3. Manage & Support with Confidence: Use your integrated RMM, helpdesk, and remote access tools to handle your daily tasks securely and efficiently.
  4. Automate & Grow: Leverage our AI tools and automation profiles to manage your environment on the go, onboard new clients, or establish proactive maintenance routines.
  5. Unlock Your Potential: Access our full range of features and services to start your path toward greater operational efficiency with Atera.

The Secure Technology Behind Your IT Platform

Atera operates on a state-of-the-art cloud platform engineered to ensure your operations are swift, private, and dependable, providing unwavering support for IT teams at every stage of their growth.

  • Encrypted Data Security: All information transmitted through the Atera platform is protected by end-to-end encryption and advanced security protocols.
  • Advanced Account Protection: Secure your account with multi-factor authentication, adding critical layers of security for your peace of mind during every online session.
  • High-Availability Infrastructure: Our platform is built on Microsoft Azure's fault-tolerant servers, guaranteeing you fast and consistent access to Atera's services.
  • SOC 2 Type II Certified: Atera is SOC 2 Type II certified, demonstrating our commitment to the highest standards of security, availability, and confidentiality.
  • Proactive System Enhancements: We continuously update our platform to keep your Atera experience safe, intuitive, and at the forefront of IT technology.

Building a Stronger Future for Our Community

Atera's strategic roadmap is centered on refining our AI capabilities, strengthening our integration partnerships, and expanding our IT toolkit to provide seamless and comprehensive management for every partner.

  • Ongoing: Continuous enhancements to our AI-powered platform to improve user experience and fortify security measures.
  • Ongoing: Growing our IT management resources through the Atera Academy and hands-on community workshops.
  • Future: Launching new and innovative features specifically designed to meet the evolving needs of MSPs and IT departments.
  • Future: Strengthening our partnerships with key technology vendors like Bitdefender and Acronis to champion a unified and powerful IT stack.
  • Long-term: Maintaining our position as the foremost all-in-one IT platform by perfectly balancing modern technology with personalized, human-centric service.

What Our Partners Are Saying

Read firsthand accounts from our partners about how Atera delivers the reliability, personalized support, and high-quality service essential to their IT success.

"Atera is just what we needed. An all-in-one RMM/PSA that bills per technician. The functionality is fantastic. The community is fantastic. The support is fantastic. Everything about Atera is fantastic." – Kevin K.
"The customer service at Atera has been amazing. Atera really listens to their customers and will implement features if they get enough requests. We are really happy with the support." – Taylor M.
"I would pick Atera again and again for our IT needs. They truly care about their customers and go above and beyond." – Daniel C.

Our Products and Services

At Atera, our offerings are built on a foundation of transparency and partner value. Our entire platform is designed with clear, straightforward pricing to provide maximum benefit to you and your business.

  • Transparent Fee Structures: Our plans, based on a simple per-technician model, come with transparent pricing and no surprise hidden fees for unlimited devices.
  • Complete IT Solutions: Access a full suite of IT management tools, from RMM and PSA to patch management and third-party integrations.
  • Customized Operational Strategies: Our experienced team and powerful platform empower you to build the ideal IT stack and service model to achieve your specific business objectives.
  • Unparalleled Community Support: Receive expert guidance and valuable resources tailored to the IT industry from the dedicated team and active community at Atera.

Real Success Stories from Our Community

Learn how MSPs and IT departments are leveraging their partnership with Atera to enhance their operational efficiency, reach significant business milestones, and build a secure future.

  • Scaling an MSP Business: A growing MSP in Florida used Atera's per-technician model to scale from 500 to 5,000 endpoints without unpredictable cost increases, boosting profitability.
  • Streamlining an Internal IT Department: A corporate IT team in Texas utilized Atera's automation profiles to handle routine maintenance, freeing up their technicians to focus on strategic projects.
  • Securing Client Environments: An IT consultant implemented Atera's integrated Bitdefender and Acronis solutions to provide clients with robust, layered security and backup services.
  • Improving Helpdesk Efficiency with AI: A non-profit organization used our AI-powered ticketing to automatically summarize and categorize user issues, reducing ticket resolution times by 40%.

Powerful Insights with Our IT Tools

Leverage the robust tools available in your Atera dashboard to get a crystal-clear picture of your operational health. Effortlessly track technician performance, monitor endpoint health, and make confident decisions supported by real-time data.

  • Comprehensive Device Details: Gain a deep understanding of your managed endpoints with advanced reporting and filtering capabilities within the Atera portal.
  • Goal-Oriented SLA Tracking: Consolidate your ticketing data and visually track your progress toward important SLA milestones using Atera's reporting toolkit.
  • Convenient Customer Reports: Securely generate, customize, and schedule reports for your clients or management, simplifying billing and performance reviews through the Atera portal.
  • Real-Time Operational Clarity: Streamline IT management with up-to-the-minute device alerts and convenient remote access features from the Atera platform.
  • Customizable Alerts & Notifications: Stay ahead of your IT issues with automated alerts for key events, such as low disk space or offline servers related to your Atera-managed devices.

Empowerment Through Education

The Atera App Center and community forums provide a rich library of scripts, integrations, and shared knowledge created to expand your IT capabilities and empower smarter decisions.

  • Shared Script Library: Learn how to unlock the full potential of Atera automation with scripts shared by our expert team and active community.
  • Insightful Articles & Guides: Explore proven strategies for MSP growth, cybersecurity, and IT efficiency with resources curated by Atera.
  • App Center & Integrations: Plan your perfect IT stack with dozens of integrations designed to provide actionable solutions, all supported by Atera.
  • Product News & Updates: Stay informed about the latest platform announcements, upcoming community events, and new product offerings.
  • IT & Cybersecurity Protection: Access step-by-step instructions and practical advice on how to keep your Atera account and your clients' environments secure.

Our Dedication to Security and Your Trust

For our valued partners, Atera delivers a secure and unified platform equipped with powerful tools meticulously designed to safeguard your information and provide complete peace of mind.

  • SOC 2 Type II Compliance: Atera is compliant with SOC 2 Type II standards, ensuring your data is managed with the highest level of security and privacy.
  • Secure Data Encryption: Every interaction with Atera's services is protected with end-to-end encryption to keep your sensitive data confidential.
  • Vigilant Threat Detection: We employ sophisticated systems and integrations with leading cybersecurity vendors to actively monitor for and help prevent malicious activity on your managed endpoints.
  • Safe Third-Party Connectivity: Securely link your Atera account with trusted financial and security apps through our curated App Center for a complete view of your operations.
  • Commitment to Your Privacy: We are deeply committed to protecting your privacy. Our policies are rigorously designed to ensure your personal information remains safe with Atera.

Our Valued Community & Industry Partners

Atera proudly collaborates with leading technology vendors and a vibrant IT community to provide a compliant, dependable, and partner-centric management experience.

  • SOC 2 Certified & GDPR Compliant: We are a fully compliant platform, ensuring your data is handled securely and responsibly.
  • IT Professional Organizations: We provide meaningful support for vital community forums and groups that serve as the backbone of the IT industry.
  • Bitdefender & Acronis: Through our integrations, we empower IT professionals to deliver premier cybersecurity and backup solutions that protect their clients.
  • Global MSPs and IT Teams: We are the trusted technology partner for thousands of IT professionals worldwide, providing essential services and support to fuel their growth.
  • Security & Compliance Leaders: We engage in continuous improvement initiatives with our security partners to enhance the usability and safety of the Atera platform.

Build Your Career with Atera

Become a part of the dedicated and passionate team at Atera. We are looking for talented professionals who are committed to shaping the future of IT management and delivering exceptional solutions for our partners in the global IT community.

  • Customer Success & Support: Be the welcoming face of Atera, helping partners with their daily technical and operational needs.
  • Product & Engineering: Empower IT professionals to achieve their dreams by building and enhancing our innovative, AI-powered platform.
  • Sales & Marketing: Lead the charge in driving the growth and community involvement of our global Atera brand.
  • Community Management: Develop and implement strategies to ensure Atera's powerful tools and services are accessible and celebrated by all.
  • Operations & Administration Professionals: Maintain the high standards of reliability and performance that position Atera as a leader in IT management.

Join Us at Our Community Events

Stay connected and informed by participating in our community events and informational sessions, all designed to help you maximize your Atera relationship and manage your business with confidence.

  • Product Walkthroughs: Join us in exploring new features and best practices to get the most out of your Atera platform.
  • MSP Growth Workshops: Learn proven strategies for marketing, sales, and service delivery from the knowledgeable experts at Atera.
  • Cybersecurity Summits: See the Atera team and our partners out in the community, supporting local and global cybersecurity events.
  • Community Roundtables: Meet our team and learn more about our services during special interactive events with our product managers.
  • Live Q&A Sessions: Join us for events to get your questions answered and share your feedback directly with the Atera team.

Dedicated Support for Our Partners

Atera offers a variety of comprehensive support channels to provide timely assistance with platform usage, troubleshooting, and any service inquiries you may have.

  • Personalized Live Support: Connect instantly with our friendly and experienced support team via chat and phone, 24/7.
  • Responsive Email Support: Submit your queries to our support team and receive prompt, detailed answers regarding your Atera account.
  • Online Help & Community Forum: Access a wealth of FAQs, helpful guides, and platform documentation tailored for Atera users.
  • Expert Onboarding Specialists: Work directly with our seasoned success managers, who are highly skilled in Atera's services and technology.
  • Timely Service Notifications: Receive immediate alerts regarding important platform updates and security information relevant to your Atera account.

Our Deep Commitment to the Community

By championing a disruptive pricing model, Atera helps keep money in our community, supporting small and growing IT businesses. Our dedication to the global IT industry is intertwined with our mission to foster a healthy, sustainable future for all.

  • Cloud-Based Platform: Minimize hardware waste and travel by enabling fully remote management via Atera.
  • Targeted Community Investment: Keep your capital within an ecosystem designed to support IT professionals and reinvest in our community through feature development.
  • Fostering Sustainable Businesses: We promote sustainable growth through a fair pricing model, impactful integrations, and valuable educational content.
  • Active Community Contribution: We encourage and support Atera's community members in their efforts to build a stronger industry through shared knowledge.

Atera in the News

Atera is consistently featured in leading IT publications and community news, highlighting our unwavering community focus, our partner-first platform, and our essential role in the modern IT economy.

  • Recognized Community Focus: Acknowledged for our thought leadership and contributions to solving local and global IT challenges.
  • Highlighted Partner Success: Featured in the media for achieving exceptional results with MSPs and IT departments across the globe.
  • * **Praised AI-Powered Platform:** Applauded for our user-friendly interface and secure, AI-driven management capabilities.
  • Strategic Partnership Announcements: Recognized for forming impactful partnerships with leading technology vendors and community leaders.

Awards & Recognitions for Atera

Atera is honored to have received multiple recognitions for its commitment to quality, innovation, and outstanding partner success, reinforcing its position as a leader in the global IT industry.

  • Best RMM Platform: Frequently recognized by community choice awards for exceptional service and partner commitment.
  • Top Software for MSPs: Acknowledged as a top IT management platform based on user satisfaction and trust.
  • A Top Workplace in Tech: Honored for excellence in company culture and our commitment to our team.
  • Community Service Award Nominee: Recognized by industry organizations as a leading supporter of community initiatives.
  • Most Trusted Technology Partner: Acclaimed for our commitment to building powerful and lasting partner relationships.

Get in Touch with Atera

Need assistance with your Atera account or have questions about our services? Our dedicated global team is available 24/7 to help with onboarding, troubleshooting, and account management.

Partner Support: 877-568-2203

General Inquiries: success@atera.com

Our Pledge to Our Community

As a community-focused company, our most important stakeholders are our partners. Stay informed with the latest news and updates from Atera. Our leadership team remains focused on driving partner value and community-defining growth.

  • Partner-First Structure: Atera is designed to serve the needs of its partners, which drives long-term community value.
  • News & Announcements: Review our latest announcements and milestones in the Atera newsroom.
  • A Vision for Strategic Growth: Learn about our mission to be the leading technology partner for the next generation of the IT industry.
  • Corporate Governance: Explore our commitment to building a compliant and reliable software platform for our partners.
  • Contact for Inquiries: Reach out to our team for partnership or press information.

Frequently Asked Questions About Atera

Find answers to the most common questions about security, features, and services offered by Atera. Our FAQ section ensures you get the information you need quickly.

  • How is my data at Atera secured? Your data is held in Microsoft Azure's secure cloud, and Atera is a SOC 2 Type II certified institution, ensuring your data is protected by the highest standards.
  • Can I access Atera from any device? Yes, our platform is web-based and we offer a free mobile app for a seamless connection with your managed environment from any device.
  • What should I do if I need technical support? Use the 24/7 live chat on our portal or contact our global support team via phone or email.
  • Does Atera offer real-time monitoring? Yes, you can monitor your managed devices in real-time through our platform and receive automated notifications for critical events.
  • How do I get started with the platform? Contact our team or sign up online to start your free trial and get instant access to our IT management services.
  • Is there dedicated customer support available? Our global support team is reachable 24/7 via phone, chat, and email, and you can always connect with our active user community.
  • What services does Atera support? We offer a wide range of services, including RMM, PSA, Helpdesk, Patch Management, Remote Access, Network Discovery, and integrations with leading technology vendors.
  • What measures are in place to ensure security? Atera employs multi-factor authentication, advanced encryption, and is SOC 2 Type II certified to protect your accounts.
  • How can I get started? Our free trial is available online. We support IT professionals and MSPs of all sizes, all over the world.
  • How does Atera help the community grow? Atera provides essential IT management tools, supports a thriving online community, and offers a disruptive pricing model to help our partners succeed.

Grow Your Future with Atera

Take control today with Atera. Our platform combines top-tier security, a powerful suite of partner-focused services, and user-friendly tools to empower your IT operations.

  • Join Thousands in the Global IT Community: Experience the trusted platform preferred by MSPs and IT departments across the globe.
  • Secure & Compliant: Benefit from a SOC 2 Type II certified institution and industry-leading security protocols.
  • Effortless IT Management: Build and scale your IT operations with our unified Atera platform and friendly 24/7 support.
  • Optimized for You: Leverage our per-technician pricing, AI tools, and dedicated service to improve your operational health and speed.
  • Expert Support: Access dedicated assistance whenever you need it from your partners at Atera.
Get Started with Atera
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